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Version: 3.1

Clinical - Service Request

Definition​

A service request in Care is a request for a service for a patient. The service is a diagnostic test, a procedure, or a referral. You create a service request inside an encounter. Care takes the patient from that encounter. Clinical staff use the service request to tell other staff what to do. The request also states where to do the service and how urgent it is.

You start a service request from the facility service catalogue. You select an Activity Definition. Care copies the title, the category, the code, the body site, the locations, and the healthcare service from that entry.

You work with service requests on the Service Requests tab of an encounter. You also see the requests of one facility location in the Service Requests list of that location.

Key Attributes​

ComponentsWhat it captures
TitleThe short name that identifies the request. Care copies it from the activity definition.
StatusThe stage of the request. See Status.
IntentHow strong the request is. See Intent.
PriorityHow urgent the request is. See Priority.
CategoryThe type of service that you request. Care copies it from the activity definition. See Category.
CodeThe test or the procedure that the request asks for, for example a laboratory test or an imaging study. Care copies it from the activity definition.
Do Not PerformA flag that tells staff not to do the requested service.
NoteExtra information for the staff who receive the request.
OccurrenceThe date and time for the requested service.
Patient InstructionThe instructions for the patient about the requested service.
Body SiteThe part of the body for the requested service.
LocationsThe facility locations where staff do the requested service.
Healthcare ServiceThe entry in the facility service catalogue that does the work. Care copies it from the activity definition.
RequesterThe facility member who makes the request. You can select only a member of the facility.
TagsThe labels that help you group and find service requests.

Status​

StatusDescription
DraftYou prepare the request. The request is not yet active.
ActiveStaff can act on the request.
On HoldStaff stop work on the request for now.
Entered in ErrorSomeone created the request by mistake.
CompletedStaff finished the requested service.
RevokedSomeone cancelled the request.
EndedCare does not use this status. No action in Care sets it.

Care creates a new request with the status Active. Care also sets the intent to Order and the priority to Routine. Completed, Revoked, and Entered in Error are final statuses. Care blocks all further actions on a request in a final status. You reach Completed with the Mark as Complete action. You reach Revoked with the Mark as revoked action. You reach Entered in Error with the Mark as entered in error action.

Intent​

IntentDescription
ProposalSomeone suggests the service.
PlanSomeone plans the service.
DirectiveSomeone gives a direction for the service.
OrderSomeone orders the service.

Priority​

PriorityDescription
RoutineStaff do the service in the normal order of work.
UrgentStaff do the service before routine work.
ASAPStaff do the service as soon as possible.
STATStaff do the service immediately.

Category​

CategoryDescription
LaboratoryA laboratory test.
ImagingAn imaging study.
CounsellingA counselling service.
ProcedureA surgical procedure.
EducationAn education service for the patient.

Specimens and Diagnostic Reports​

A service request can have linked specimens and linked diagnostic reports. A specimen is a sample that staff collect for a test. A diagnostic report holds the results for the request.

Permissions​

PermissionWhat it allowsRoles
Can Write Service Request on FacilityCreate, complete, and cancel a service request.Facility Admin, Admin, Doctor, Nurse
Can Read Service RequestView a service request.Facility Admin, Administrator, Admin, Staff, Doctor, Nurse, Volunteer, Pharmacist